Credit Controller
Reference Number: PD-169
Location: Cape Town
Key Responsibilities
Collections Process
- Collections Process of all government entities
- Proactively and effectively collect outstanding debts
- Post and allocate daily receipts through the internal SAP system
- Ensure all customer receipts are allocated to accounts daily
- Monitor debtors and meet/exceed cash flow targets
- Maintain customer credit limits in line with the credit policy
- Keep age analysis within the DSO target
- Oversee the forwarding of monthly statements to clients
- Release orders and run the orders on hold report
- Manage accounts according to payment terms and credit limits
- Review and prepare documentation for amendments to credit limits/terms before escalation
Resolving Queries and Customer Reconciliation
- Resolve queries regarding outstanding invoices both internally and externally
- Conduct monthly reconciliation of debtor accounts
- Perform weekly reconciliation of the bank for accounts receivable
- Review and prepare reconciliations for customer accounts
- Complete GL reconciliations and schedules on a weekly and monthly basis
Sales Administration
- Serve as a first point of contact for client queries and support requests
- Coordinate the full sales process from order placement to delivery and debt collection
- Closely liaise with the distributor with regards to order placement and backorder allocations
- Handle general administrative tasks such as scheduling, correspondence, and internal communication workflows
- Assist with refining and documenting sales processes and workflows
Reporting
- Provide weekly/monthly reports on age analysis for 90 days & over, credit balance, and debtor DSO and sales reports
- Assist with year-end audits, both internal and external
- Assist with pricing updates on master data in collaboration with Finance and Logistics
Requirements
Required Skills & Competencies
- Strong administrative and organizational skills
- Excellent communication (verbal & written) and customer service focus
- High attention to detail and accuracy
- Ability to manage multiple tasks and deadlines simultaneously.
- Proficiency with Microsoft 365 tools (Excel, Word, PowerPoint, Outlook)
- Strong problem-solving and time-management abilities
Pre-requisites
- 3 to 5 years of relevant debt collection experience
- Relevant Diploma and/or Credit Management 1 and 2
- Proficiency in SAP
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