Shop Assistant / Cashier: Clicks

Shop Assistant / Cashier

Location: Umhlanga and Surrounding areas

Closing Date: 12 August 2025

Introduction

This position is responsible for delivering service excellence through efficient customer service, point of sale (POS) operations, and effective in-store merchandising. The goal is to contribute to a positive customer experience that aligns with the brand’s standards and values.

Job Description

Key Objectives

Efficient execution of all operational activities at the point of sale in a timely and accurate manner.
Accurate scanning of merchandise and processing of payments, including the application of ClubCard rewards.
Safe and responsible handling of cash at all times.
Active promotion of the Clicks ClubCard and recruitment of new members to support participation targets.
Communication of in-store promotions to customers to enhance sales and reinforce the brand promise of “feel good and pay less.”
Delivery of exceptional customer service by acting as a professional brand ambassador.
Execution and maintenance of merchandising and housekeeping standards in accordance with store and visual merchandising guidelines.
Support of the Group’s vision to be the customer’s first choice in health and beauty retail by demonstrating and upholding company values.
Maintenance of up-to-date knowledge on products, ranges, promotions, and store events to assist customers effectively.

Knowledge Requirements

Basic mathematical skills.
Understanding of the retail and FMCG (Fast-Moving Consumer Goods) environment, particularly in merchandising and promotional strategies.
Familiarity with stock management procedures.
Knowledge of customer service best practices and standards.

Skills Requirements

Strong planning and organizational abilities.
Effective problem-solving capabilities.
High level of customer service orientation.
Good verbal and written communication skills.
Computer literacy and numeracy skills.

Competencies

Essential

Ability to build relationships and network effectively.
Ability to follow instructions and standard procedures.
Consistent delivery of results and meeting customer expectations.

Desirable

Strong interpersonal skills and ability to work with people.
Ability to persuade and influence others.
Effective planning and organizing, especially under pressure.
Resilience in coping with pressure and setbacks.

Minimum Requirements

Experience

Experience in a customer-facing role within a retail or FMCG environment is desirable.

Education

Essential: National Senior Certificate (Grade 12)
Desirable: A minimum of 50% in both Mathematics and English at Grade 12 level

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