Administrative Assistant Boksburg: PSG

Administrative Assistant Boksburg

Reference Number: POS40006

Location: Boksburg

Closing Date: 19 August 2025

Vacancy Overview

PSGs commitment to transform and embrace diversity is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce. In achieving our employment equity goals, we give preference to applicants from designated groups, and we encourage people with disability to apply.

Job description:

The Administrative Assistant is primarily responsible for performing after intermediary services offering to customers, thereby contributing to the ongoing customer relationship. The focus of the role is to provide quality service and maximise customer retention and referral, in line with the Practice Service model and Procedures. The role needs excellent client relationship management and office administrative skills.

Responsibilities:

Administration (filing, scanning, typing of correspondence)
Answering telephone/receiving clients
Consistent and proactive planning for months ahead
Interact, manage and provide effective client service
Prepare client files
Process client queries and instructions
Preparing renewals
Following up on claims
Administer all products and general office administration
Set up appointments and diarizing for Adviser
Intermediary Services
Assistant clients on policies and procedures
Maintain the CRM systems and asset registers

Minimum requirements:

Grade 12
RE 5
NQF Level 4 in Short Term Insurance (Advantageous)
2-3 years’ experience in Short Term Insurance
Proficient in both spoken and written English and at least one other of the official South African languages
Computer literacy (MS Office)

Competencies required:

Teamwork
Strong Organising and planning skills
Client service orientation
Attention to detail

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