Receptionist. Apply now for the Receptionist (2-year fixed term contract) position at Umalisi.
Unit: Public Relations and Communications (PR & Comms)
Reference Number: GOCEO/07/03
Closing Date: 30 July, 2024
Requirements
- NQF Level 4 qualification (SC, NSC NCV) or equivalent
- A diploma in Communications/Office Administration will be an added advantage
- At least one-year relevant experience in a similar environment and good computer skills will be added advantages.
- Communication skills (written and verbal)
- Strong computer skills
- Knowledge of principles and practices of basic office management
- Telephone etiquette
- Ability to manage the telephone system
- Experience in working on a switchboard
- Knowledge of education and training environment and NQF Levels.
Duties
- Answer telephone, screen and transfer calls to the relevant unit/person;
- Take and relay messages
- Provide information to callers
- Resolve telephonic calls where possible
- Deal with queries from the public and stakeholders
- Receive walk-in visitors
- Confirm reason for visit and call relevant employee to accompany person to the venue/office
- Receive mail and parcels, sign for receipt if applicable and forward to Registry (organize with the GA if heavy parcel)
- Liaise with external couriers regarding the collection of parcels destined for external recipients
- Manage the telephone management service/system
- Register new employees on the system and allocate a code and password for each person
- Draw reports for each individual at month-end. Forward reports to the relevant manager/employee to sign IOD in cases where the set minimum amount of calls (cost) is exceeded
- Do the scheduling of meetings for the meeting rooms/board rooms online
- Monitor attendance and cancellations of meetings
- Post schedules of meetings in the kitchen to ensure that the Housekeepers provide beverages, etc. for the meetings
- Ensure that the reception area is kept clean and tidy
- Liaise with dry cleaners regarding the collection, cleaning and return of table cloths, etc. where applicable.
Leave a Reply