Apply now for the FNB Client Service Consultant based in Randburg.
- Location: Randburg
- Salary: R14,017
- Contract: 12 month contract
- Closing Date: 15 June, 2024
Job Description
To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests. Apply appropriate sales processes within unit to achieve sales targets. Converting leads to sales by opening active accounts to achieve annual targets.
As part of our team in FNB Commercial National Sales and Service, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions
- Resolve all customer queries efficiently, and within agreed timelines
- Ensure all communications with clients are professional, resulting in compliments
- Ensure client investigation deadlines are met and consultant keeps the client continually in the loop
- Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
- Comply with governance in terms of legislative and audit requirements
- Ensure that all issues or feedback arising out of client contact be accurately recorded on the CRM system
You will be an ideal candidate if you:
- Have a Grade 12 or relevant tertiary qualification
- Have 2 years’ Customer Care/ Call Centre environment experience
- Have experience of dealing with high level customer queries in a Customer Care environment
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Sales driven
- Thrive in a collaborative environment
- Client-centric
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