Receptionist
Closing Date: 10 March 2026
Key performance areas
- Welcome and assist patients in a courteous and professional manner.
- Manage patient check-in and check-out processes.
- Handle patient queries with empathy and discretion.
- Maintain a calm and supportive environment for patients and families.
- Schedule, confirm, and manage appointments and theatre bookings.
- Coordinate with hospital facilities and referring doctors.
- Manage waiting lists and urgent bookings.
- Ensure accurate patient flow and time management.
- Maintain accurate patient records and filing systems.
- Capture and update patient demographic and medical aid information.
- Process correspondence, referrals, and reports.
- Manage email and telephone communications.
- Capture billing codes.
- Submit claim information to billing company.
- Process private payments and receipts.
- Maintain daily cash reconciliation.
- Ensure patient confidentiality in line with Health Professions Council of South Africa and Protection of Personal
Information Act (POPIA) guidelines. - Maintain secure handling of patient information.
Required minimum education and training
- Grade 12
Required minimum work experience
- Minimum 1 years’ experience in a medical practice or specialist environment.
Desirable additional education, work experience and personal abilities
- Knowledge of medical aid processes and ICD-10 coding will be advantageous.
- Computer literacy (practice management systems & MS Office).
- Excellent telephone etiquette and communication skills.
- Professional appearance and manner.
- Strong interpersonal and patient-care skills.
- Excellent organisational ability and attention to detail.
- Ability to multitask in a fast-paced environment.
- Professional discretion and confidentiality.
- Problem-solving and initiative.
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