Switchboard Receptionist
Reference Number: SR/WC
Location: Western Cape
Description
AVBOB is searching for an individual to join the Provincial office in Durbanville. You will be responsible for the Switchboard, reception area and administrative support to the provincial structure.
The primary duties of a switchboard operator include answering telephone calls, which may consist of multiple lines and extensions. Switchboard operators answer calls using professional telephone etiquette. They transfer or direct calls to the party the caller requests or determine where the caller should be directed, based on information about the purpose of the call.
Key Performance Areas
- Operating switchboard
- Record keeping
- Client Service
- Data input and scanning of documents
- Arrange courier services
- Handling petty cash
- Administrative support to Provincial and Area Managers
- Registering of maintenance calls in the building
- Scheduling of meetings and keep record of boardroom bookings
- Diary management of the Provincial Manager
- Manage internal enquiries of personnel and direct to the correct department.
- Take message of Management in their absence
- Scheduling and coordinating meetings
Requirements
Minimum Qualifications:
- Grade 12
Knowledge and Experience:
- Able to speak and understand both English and Afrikaans.
- Being able to operate the switchboard system
- 2-3 years administrative experience
Skills required for the position:
- Computer skills (Ms Word, Excel, Word Perfect and Powerpoint)
- Basic administration skills
Technical and Behavioural Competencies:
- Listening skills.
- Social perceptiveness.
- Service orientation.
- Decision making.
- Critical thinking.
- Interpersonal skills
- Initiative and problem-solving abilities
- Dependability.
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