Customer Care Senior Admin Clerk
Reference Number: spar_000836
Location: Western Cape
Closing Date: 11 February 2026
The purpose of this position is to act as the central operational hub for managing retailer queries, delivery issues, and Channel Mobile system reporting while ensuring seamless communication across warehouse and transport networks. As a senior lead, you will drive operational efficiency through proactive problem-solving and provide essential guidance to the team to maintain a culture of accountability and service excellence.
Job description
- Compile, analyse, and report on delivery statistics, communicating information to relevant departments to drive continuous improvement
- Monitor overtime, absenteeism and timekeeping. Schedule team to work on weekends and public holiday
- Conduct regular department meetings
- Ensure timeous responses from the team on Channel Mobile and the platforms that fall under it
- Allocate and delegate administrative tasks effectively to optimize team productivity and meet operational demands
- Facilitate effective communication between operational departments and retailers
- Ensuring retailer concerns are escalated and addressed appropriately and supporting team members in resolving challenging customer situations
- Maintain a strong focus on delivering exceptional internal and external customer care
- Supervise and mentor customer care team members, providing guidance on best practices, processes, and service standards
- Adhoc
Minimum requirements
- Matric (Grade 12) certificate
- Strong reporting and analysing skills
- 3–4 years’ experience in Logistics, Administration, or Customer Service
- Proven experience in a supervisory or team-leader role, or demonstrated readiness to step into a leadership position
- Proficiency with AS400 and different communication platforms (AgentChat; Email; WhatsApp)
- Excellent interpersonal and communication skills, both written and verbal
- Strong decision-making and problem-solving abilities
- Ability to prioritise and work effectively under pressure
- Customer care mindset with genuine commitment to service excellence
- Demonstrated reliability and attention to detail
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