Client Liaison Officer
Location: Richards Bay
Closing Date: 29 January 2026
Key Competency Requirements
- Grade 12 (Matric)
- Computer literacy: fully proficient on Microsoft Office, Meditech including Test Database and Account Modules advantageous
- Must have customer service and administrative experience
- Must have at least 3-5 years’ experience in a pathology environment dealing directly with clients
- Client-focused with excellent attention to detail
- Display initiative
- Ability to problem-solve and multi-task
- Effective communication and interpersonal skills while demonstrating the ability to listen
- Ability to work under pressure, independently as well as in a team
- A positive attitude & flexible work-style
- A strong sense of devotion to quality
- Must be fluent in English with an understanding of Afrikaans
- Must be prepared to work shifts, weekends & public holidays if required
- Must have an acceptable track record/performance record with regard to the technical and behavioural competencies required to perform in this position
Key Responsibilities
- Provide a one stop service to critical supporting doctors in the hospital
- Develop and maintain customer and supporter relationships
- Assist with patient result queries, report processing, ward report filing and ward rounds with physician to detect/identify problems related to PathCare service
- Real time problem solving i.e. assisting doctor with after request information/sourcing of tests which include booking frozen sections/bone marrows
- Assist with login requests
- Arrange for specialised testing to be done which includes liaising with the hospital booking department/doctor/PathCare nursing division
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