Client Services Agent
Company: Sanlam
Location: Midrand, Gauteng
Clocing Date: 13 January 2025
Minimum Qualification
- Grade 12/Standard 10/NQF 4
Minimum Experience
- Minimum 12 months Call Centre and administrative experience
- Minimum 12 months in the STI environment and client services experience
- RE5 will be an added advantage
Deliverables include, but will not be limited to
- Quality-oriented and organized
- Self-disciplined and Self-motivated
- Analytical and desire to excel
- Active listening skills
- Problem-solving skills and solution-oriented
- Excellent administrative skills
- Good communication skills (verbal and written)
- Able to work flexible hours
- Customer focused
- Results and Target driven
- Teamwork and Professionalism
- Flexibility
- Ability to multi-task and cope with pressure
- Excellent attendance record
Competencies Required
- Computer literacy
Knowledge and Skills
- Customer Service
- Team Support
- Administration
- Quality, compliance and accreditation
Personal Attributes
- Communicates effectively—contributing dependently
- Decision quality—contributing dependently
- Action-oriented – contributing dependently
- Optimises work processes—contributing dependently
Core Competencies
- Cultivates innovation—contributing dependently
- Customer focus – contributing dependently
- Collaborates—contributing dependently
- Being resilient—contributing dependently
- Drives results—contributing dependently
Client Services Agent
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