Call Centre Agent
Closing Date: 11 June 2025
Location: Queenstown
Reference Number: PRE250604-2
Job Description
To contribute to the performance of the Call Centre through accurate order
taking and monitoring, customer liaison and communication with internal
functional departments.
• Processing of orders according to the information received from customers
• Ensure pricing on captured orders are correct
• Ensure queries, complaints, concerns resolved or escalated as per procedure
• Ensure daily filing is done according to departmental requirements
• Ensure that all reports are completed and communicated
• Workflows completed as per system requirements
• Ensure that clients’ needs are met according to their expectations
• Computer literacy – Strong Computer skills – fast processing
• Liaising with internal and external customers
• Distribution and Order Maintenance on Order Action on a daily basis
Qualification Requirements
• Grade 12 (matric) certificate or equivalent
• Competent in Ms Office e.g. Excel and Word
Experience Requirements
• At least 1-year experience in FMCG sales environment
• At least 1-year experience in the field of sales administration, executions or call centres
• Previous Call Centre experience will be advantageous
Key Outputs
- Business procedures, rules and processes
- In house systems
- Product and portfolio
- Assertiveness
- Communication skills (written and verbal)
- Numerical ability
- Problem solving
- Innovation
- Teamwork
- Accountability
- Sense of urgency
- Respect
- Computer literacy – Strong Computer skills – fast processing
APPLY NOW
Also check:
Leave a Reply