Performance Monitoring & Evaluation Manager: Bitou Municipality

Performance Monitoring & Evaluation Manager

Closing Date: 5 June 2025

Qualifications and Experience

A relevant Bachelor’s Degree in Public Administration, Monitoring and Evaluation, LLB or other related Social Sciences field
8 or more years of relevant experience in a middle or senior management level within a municipal environment with proven experience in implementing change management and ethics oversight systems

Completion of the Minimum Competency Requirements for senior managers as per the Municipal Regulations on Minimum Competency Levels (Gazette No. 29967) or commitment to obtain
them within 18 months

Valid Code B/ EB Driver’s Licence
Computer literate in MS Office applications (MS Excel, MS Word, MS Power Point, Outlook, etc.)
Strategic and analytical thinking
Leadership and people management Ethics, governance and accountability enforcement
Knowledge of monitoring and evaluation principles and methods
Proven organizational skills, including time management
Successful implementation of change management
Basic knowledge and experience in research methodology and project management
Ability to work and cope well under pressure
High level of integrity, responsibility and confidentiality
Good communication skills and ability to build positive relationships
Proficiency in at least two of the three official languages of the Western Cape (read, write and speak)

Develop, implement and maintain a comprehensive municipalwide monitoring and evaluation frameworks aligned with strategic goals to improve service delivery
Interpret and understand complex service delivery issues and the compilation of effective complaints and investigations plans
Ensure ongoing monitoring and evaluation of programmes, projects and service delivery outcomes
across all municipal directorates
Conduct assessments and identify performance gaps, manage corrective actions and ensure implementation of audit and oversight recommendation
Monitor compliance with legislation, regulations, and internal controls, particularly in financial management and service delivery performance Lead the response to the AG findings and actively manage/ oversee the resolution of material irregularities in line with the MFMA
Facilitate change management initiatives aimed at improving operational efficiency, accountability and public service outcomes
Support the development and implementation of performance improvement plans and interventions
Prepare high quality reports for internal and external stakeholders, council, audit committees and oversight bodies
Build capacity and promote a culture of performance management, accountability and continuous improvement within the municipality

CORE PROFESSIONAL COMPETENCIES

Written Communication: The ability to communicate in writing as appropriate to specific audiences
Oral Communication: The ability to articulate a message in an understandable and convincing manner
Business Processes: Ability to engage with systems or component processes and make continuous
improvements
Influencing: The ability to interact with others and influence them to adopt the best alternative from a range of options
Ethics and Professionalism: The ability to identify and deal with ethical issues and conflicts of interest.
Organisational Awareness: The ability to understand the Municipality’s objectives, and the impact of
decisions on the community and the functioning of the department.
Problem Solving: The ability to identify potential problem areas, to break the problem into component parts, generates potential solutions, select an option and implement it.
Planning and Organising: The ability to plan activities within specific timeframes and then to execute
these activities according to plan.
Data Processing & Analysis: Ability to process data and bring out about improvements in the way in
which it is processed
Attention to Detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards.

FUNCTIONAL COMPETENCIES

Investigation of Complaints: The ability to effectively execute investigations in support of complaints
received
Monitoring and Evaluation: The ability to monitor and evaluate the investigations and actions taken.
Technical Report Writing: The ability to produce accurate and concise technical reports in support of the investigations and findings.

PUBLIC SERVICE ORIENTATION COMPETENCIES

Interpersonal Relationships: The ability to establish and maintain productive relationships with people within and outside of the Municipality.
Communication: The capacity to listen attentively, grasp issues, present information in a clear manner and respond appropriately to verbal and written communication of others
Service Delivery Orientation: The ability to explore and implement new ways of delivering services that contribute to the improvement of municipal processes in order to achieve municipal goals.
Client Orientation and Customer Focus: Understands the service needs of a client/customer (internal or external) and actively focuses on anticipating, meeting and exceeding the needs in a timely and appropriate manner.

PERSONAL COMPETENCIES

Action and outcome orientation: The display of high work ethic in setting and achieving challenging
goals, meeting deadlines and keeping promises. It manifests itself in one’s ability to stay focused on tasks, to be energetic, persistent and reliable.
Resilience: The ability to respond constructively to pressure/stress situations and the ability to persist with goals despite obstacles and setbacks
Change readiness: The ability to innovate and challenge the status quo and the ability to cope with change driven by others
Cognitive ability: The ability to gather information, analyse issues and deal with complexity and
ambiguity. Shows long term thinking, follows through in a logical manner, aware of consequences and implications. Is able to see the ‘Bigger Picture’.
Learning orientation: The willingness and motivation to learn, acquire knowledge, develop insight and focus on continuous self-improvement.

MANAGEMENT / LEADERSHIP COMPETENCIES

Impact and Influence: The ability to inspire a positive attitude in others and can influence others
effectively
Team Orientation: The capacity to promote a cooperative climate, understand group dynamics and apply appropriate facilitation techniques in working
Direction Setting: The ability to create a clear sense of common purpose and vision for others with a view to obtaining buy-in and commitment to the goals
Coaching and Mentoring: The ability to assess skills, performance, and potential of subordinates and to encourage their development with the view of optimising their talent.

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