Mobile Officers (x20): Department of Home Affairs

Mobile Officers. The Department of Home Affairs is recruiting 20 Mobile Officers.

Reference Number: POST 21/70

Salary: R308 154 – R362 994 per annum (Level 07)

Location

Requirements

An undergraduate qualification in Public Administration / Public Management /
Business Administration / Administrative Management / Operations / Human
Resources / Business Management at an NQF Level 6 as recognised by
SAQA.
An NQF level 7 qualification in Bachelor of Administration / Business
Administration / B-Tech in or Advanced Diploma in Public Administration /
Public Management / Operations / Human Resources / Business Management
/ Bachelor of Arts and a qualification with majors in Industrial Psychology and
Public Administration will be an added advantage.
One (1) year clerical
experience will be an added advantage.
Experience in client and customer
service environment will be an added advantage.
Sound knowledge of Batho
Pele Principles.
A valid driver’s licence (Code 10) and a valid Professional
Driving Permit (PDP).
Basic knowledge of Public Service Regulations. Basic
knowledge of the Departmental Legislation and Prescripts (Civic Services).
Basic knowledge of Human Resource Regulatory Framework Knowledge of
Civic Services Operations.
Basic knowledge of Civic Services Prescripts.

Required skills and competencies

Duties

The successful candidate will be responsible for the following specific tasks:

Supervise and administer the daily operations of Civic Services functions within
the Mobile Offices, Identity Document, Birth, Marriage and Death (BMD) and
Passport application processes.
Supervise and monitor operations in different service points.
Management of queues for clients visiting the office and daily operation of the office.
Ensure that the Mobile Office is properly maintained and examined to render services.
Perform daily trips and post-trip vehicle inspections and ensure that the Mobile Unit is in the best safety condition at all times.
Implement effective risk and compliance in line with the relevant practices.
Facilitate the provision of client services to service points.
Operate the specialised equipment in the front and back office as required.
Drive the mobile unit to the required service point and ensure that the mobile unit is set
up at the required location at the scheduled time.
Ensure that clients embark and disembark (i.e. disabled clients) the mobile units where required.
Maintain relationship with various internal and external stakeholders.
Comply with 40 relevant Civic Services frameworks.
Supervision of resources (human and physical) within the unit.

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Closing Date: 1 July, 2024