Manager General Merchandise at Pick n Pay

Manager General Merchandise. Pick n Pay is recruiting for a General Manager Merchandise based in Claremont, Western Cape. The Manager General Merchandise manages resources to ensure compliance to standards, regulations and set plans to achieve targets/deadlines.

Requirements

Qualifications

Grade 12
Limited retail experience required

Competencies

Communication
Controls quality & standards
Customer orientation / Passion for customer
Delegation
Team orientation

Responsibilities

Merchandise Management

Ensures that hygiene, housekeeping and safe work standards are maintained
Monitors adherence to merchandise/display standards
Conducts regular quality checks on merchandise
Checks that pricing of products are correct
Optimises stock levels
Ensures the safe handling of and disposal of hazardous chemicals
Identifies possible hazards in the workplace
Manages inventory
Monitors quality checks on merchandise
Checks and advises on merchandising safety and hygiene standards
Monitors competitor developments and customer profiles
Develops and builds supplier relationships
Analyses category performance

Finance

Monitors departmental gross margins and turnover and identifies deviations
Conducts bi-annual stock take

People Management & Development

Evaluates the performance of subordinates against agreed objectives and standards
Monitors, assists and advises on staff performance
Supervises staff
Provides input into scheduling requirements for the department

Operations & Maintenance

Ensures that all equipment is maintained in effective working order
Ensures that equipment is operated in accordance to laid down standards
Ensures that checks are carried out on faulty equipment before calling out relevant contractor
Ensures that back-ups are well maintained

Shrinkage & Security

Ensures adherence to security procedures
Implements shrinkage control measures
Monitors all areas of possible loss due to theft, freebagging, fraud, and/or carelessness
Opens and locks store
Attends to alarm call-outs
Ensures that cash office procedures and security checks are adhered to

Administration

Completes all relevant administration documentation
Monitors and checks accuracy of LAN listing wit reference to incorrect barcodes and discontinued lines
Monitors and checks that price changes are actioned daily
Analyses stock reports
Confirms daily rosters and follows up on deliveries
Utilises daily stock reports
Monitors daily/weekly turnover

Customer Service Management

Provides customers with information on store layout, product availability and customer services
Listens, confirms and responds to customer request for products and services
Deals with customers who wish to return/exchange/repair goods previously purchased
Performs front-line duty
Handles customer complaints

Sales Promotions