Admissions Officer - Online Campus at SACAP

Admissions Officer – Online Campus. SACAP is looking for an Admissions Officer for the ONL (Online) Campus based at Head Office in Claremont; who is responsible for selling SACAP programmes, growing SACAP new student numbers, finding new business and maintaining a healthy pipeline for future deals, and responding to new and current client base regarding complaints and services.

Responsibilities

The Admissions Officer – Online Campus will be required to perform various functions that would include:

1. Follow up on all enquiries using the CRM system in close collaboration with other staff in the admissions department:

Send templates to each student
Call back students who request a call
Provide clarifications to student’s queries in a professional manner
Follow-up with students for any enquiries through direct meetings, live chat, phone calls and emails

2. Assist the marketing team at SACAP with in-house and external events:

School Expos
Make sure there is enough marketing material
Represent the college in a professional way

3. Participate at SACAP Information Evenings and Open Days throughout the year:

Make sure information packs are made
Make sure all information given is up to date
Present to classes on the courses available
Assist with arranging orientation programs, educational workshops and graduation programs for students

4. Provide testimonials and participating in Media and Public Relations campaigns when necessary

5. Monitor and updating ALL SACAP Social Networks and the CRM system:

Updating all systems such as CRM, Student Base and student Manager, insuring tagging and inserted information is correct
Linking students with other departments within SACAP

6. Monitor and follow through with all prospective students:

Leads on CRM
Walk ins
Emails
Telephone calls

7. Interview new students entering new programmes:

Interview students to understand their objectives and background

8. Provide Career Guidance for all new students:

Advise students about the programs offered, admission procedure, eligibility and costs involved

9. Provide information and product training for all stakeholders of SACAP on the various qualifications:

Product training presentation
Provide support to prepare admission related presentations
Develop innovative communication strategies, recruitment strategies and enrolment plans in coordination with senior management to attract and enrol more students
Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports for management whenever required

10. Assist students with registration process and study plan:

Application forms
Registration forms
Financial Documents
Career guidance
MERs
Provide assistance to the students to complete the enrolment forms
Review all the students’ applications and refer the students to financial services personnel if required
BioPsychoSocials
Visa letters

11. Filing and tracking all new student documentation:

File and track all information received in an organized manner

12. Core Performance Areas:

Ensure you achieve your termly new student targets
Find prospective customers and new target segments
Make the necessary phone calls and meetings to help boost sales
Persist in sales even in the face of failure
Schedule appointments and meetings as necessary

Qualifications and Experience

Minimum education in Matric/Grade 12 certificate
Proven work experience as a sales consultant
Familiarity with CRM and Sales Force programmes
Up to date with latest trends and marketing best practices

Skills

Excellent written, verbal and interpersonal skills suitable for working with people at all levels within SACAP and its stakeholders
Ability to work under pressure and devise sales strategies
Ability to explain product and features and benefits in a way what stands out over competitors
Passionate about selling and finding ways to satisfy customer needs
Resilience and willingness to deal with rejection
Excellent organisation and management capabilities, including being a team player
Organisational and time-management skills
Knowledgeable and passionate about SACAP and its offerings