Admin Specialist AF Access (Contributions)
Closing Date: 27 January 2025
Reference Number: PP4157
Purpose of the Job:
To ensure smooth and efficient daily operations of a business unit. The specialist’s responsibilities may vary depending on the business area ensuring optimizing processes, tracking of work output and procedures to achieve maximum efficiency, and ensuring deliverables are met. To review and ensure quality of work within a specific portfolio of funds / clients (specialization may be applicable) within a team and work is processed according to procedure and legislation within a Funds SLA and to assist team with complex queries.
Overview:
Education
- Matric – Essential
- Retirement Funds / Certificate in Retirement Funds / Certificate in Financial Planning or equivalent – Advantageous
Experience
- Minimum 5 years of experience processing Umbrella retirement funds – Essential
- 3 years minimum in a supervisory capacity within a retirement fund administration environment – Essential
Key performance areas
Manage Errors and Omissions
- Drive reduction in E&O’s by following of processes and ensuring controls are in place to mitigate the risk of E&O’s
Achieve average of 8 on NPS across Funds
- Review action items on NPS feedback from clients, aim for score of 8 or higher by servicing clients correctly.
Reduction in escalations from clients by monitoring and driving SLA in team
- Addressing non-responses to queries with staff, following up and ensuring client queries are dealt with to maintain service levels
Increase in the number of tasks processed that require no manual intervention from AF resources
- Adoption of Horizon workflow processes, ensuring bills and claims are processed through Horizon
- Ensuring manual processing is limited
Data cleanup themes on member & fund level identified and plans in place to correct.
- Ensuring monthly health checks on performed, clean-up of data, members with negative balances, monitoring members with money in the bank account to mitigate risks of E&O’s
Ensuring operational excellence of all processes by maintaining and managing oversight of the team
- Operational Excellence in respect of checking and reviewing in line with business best practices and procedures and Funds Service level standards
- Bills Process
- Collections of deposits of other income
- Claims Process
- Communications and reporting to clients
- Production of YE checklists
- Production of Benefit statements
- Responding to and clearing HSI’s
People perspective
- Ensuring Company policies are read and kept up to date
- Applying new legislation and ensuring training and knowledge is kept up to date to pass on required skills within the team
- Engaging with team on a weekly basis to ensure work is being followed up on and completed within required timeframes.
Competencies required
- Adaptability and Flexibility
- Business relations
- Decision Making and Judgement
- Process Management
- Accountability and Dependability
- Planning and Organising
- Problem Solving
- Customer Focus
APPLY NOW
Other Opportunities:
Leave a Reply