Contact Centre Agent Learnership
Location: Western Cape
Closing Date: Not indicated
Eligibility Requirements
• Aged between 18 to 29 years old
• Matric (Preferable)
• Available and willing to work a fixed term 12 month contract
• Should not have been employed permanently with a single employer continuously for more than 1 year
• Should not be studying full time in the year of employment (April 2024 – April 2025)
• Should not have participated or been registered on the YES programme before
• Transportation for the applicants own account (if applicable)
Responsibilities
Being an ambassador for our brand and offering amazing Customer experience.
Exceed Customer expectations by identifying and providing them with the best possible solutions.
Actively keeping track of sales performance against targ
Qualifications
Grade 12 (Matric)
Skills
Passionate about people is a must.
Target driven and experience focused.
Being an ambassador for our brand and offering amazing Customer experience.
Exceed Customer expectations by identifying and providing them with the best possible solutions.
Actively keeping track of sales performance against target.
Selling a diverse product range and keeping up to date with the latest décor and fashion trends.
Searching out opportunities for making new sales.
Assist with replenishing of stock to ensure the store is ready for our customers at all times.
Competencies and behaviours for success
Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
Effectively building formal and informal relationship networks inside and outside the organization.
Building strong customer relationships and delivering customer-centric solutions.
Making good and timely decisions that keep the organization moving forward.
Anticipating and adopting innovations in business-building digital and technology applications.
Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
Making good and timely decisions that keep the organization moving forward.
Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
Good verbal/ written communication skills and good organisational skills
Strong organizational and planning skills
The ability to multi-task in a fast-paced environment
The ability to work independently
The ability to take initiative
A high level of attention to detail
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