UI Claims Officer (x67 Posts): Dept of Employment and Labour

UI Claims Officer (x67 Posts)

Closing Date: 30 June 2025

Location: Various

The National Department of Employment and Labour is currently recruiting for the role of UI Claims Officer at various Labour Centres and Satellite Offices throughout KwaZulu-Natal. This position offers an excellent opportunity for those dedicated to public service and committed to delivering quality customer support.

Location & Reference Numbers:

• Dundee Labour Centre Ref No: HR4/4/5/33 (X6 Posts)
• Estcourt Labour Centre Ref No: HR4/4/5/34 (X5 Posts)
• Kokstad Labour Centre Ref No: HR4/4/5/35 (X6 Posts)
• Ladysmith Labour Centre Ref No: HR4/4/5/36 (X5 Posts)
• Newcastle Labour Centre Ref No: HR4/4/5/37 (X5 Posts)
• Greytown Satelite Office Ref No: HR4/4/5/38 (X4 Posts)
• Pinetown Labour Centre Ref No: HR4/4/5/39 (X2 Posts)
• Port Shepstone Labour Centre Ref No: HR4/4/5/40 (X3 Posts)
• Richards Bay Labour Centre Ref No: HR4/4/5/41 (X1 Post)
• Richmond Satelite Office Ref No: HR4/4/5/42 (X6 Posts)
• Stanger Labour Centre Ref No: HR4/4/5/43 (X4 Posts)
• Ulundi Labour Centre Ref No: HR4/4/5/44 (X4 Posts)
• Jozini Satelite Office Ref No: HR4/4/5/45 (X6 Posts)
• Verulam Labour Centre Ref No: HR4/4/5/46 (X3 Posts)
• Vryheid Labour Centre Ref No: HR4/4/5/47 (X5 Posts)
• Pongola Satelite Office Ref No: HR4/4/45/48 (X2 Posts)

Requirements

• Grade 12/Senior Certificate

Experience:

• 0 to 6 months’ experience

Knowledge:

• Unemployment Insurance Act,
• Unemployment Insurance Contributions Act,
• Public Service Regulation,
• Public Service Act,
• Batho Pele Principles,
• Departmental Policies and procedures,
• Customer Care.

Skills:

• Communication (verbal & written),
• Listening, Computer literacy,
• Customer Relations,
• Decision-making.

Duties

• Receive and assess all the UI Claims on the relevant systems in line with the Standard Operating Procedure (SOP).
• Register all employers and verify the declaration of employees as per the relevant prescripts. Execute the payment of approved claims as per the set times frames.
• Attend to enquiries relating to all the processed claims or any other matter relating to the processing of claims.
• Perform administrative duties in the section.

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Also check:

• Vacancies
• NGO Vacancies
• Government Vacancies

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